Wednesday, August 22, 2012

Choose a hosting company with Great Customer Service


After settling on a domain name is the time to choose a good hosting company. Many sites provide houses to the right with the domain name you purchase. They could also provide web design too! This works for some people. It does not work for me though. I try different things in these areas and need more flexibility. The one-stop-shop always seems to have a problem somewhere.

There are many hosting companies to choose from. Everyone has their favorites. I felt a bit 'and learned that with quick and responsive customer service is the best. Customer service is necessary to bring in their ability to provide great technical support.

When I started in this business I thought it would be nice to be a "one stop shop" for all your web design needs. I had to learn at first because this was a bad approach. Yes, we all make mistakes and bad choices from time to time, but the important thing is that we do it right ALL the time!

Long ago I was a customer to "single" and chose to host my website with a provider that was simply a reseller web hosting. Did not provide the in-house technical support which is quite critical when it comes to hosting. They decided to change providers themselves which means they had to move all of its customer accounts to another server.

In short ... the switch-over was a disaster. My websites are down for days! I was livid! To crown it all, when everything was back up and running, did not offer excuses or explanations for this MAJOR interruption in service. My sites have not even been working 100% yet.

I moved all my websites back to my current provider. As a matter of fact, my main money maker site has been moved to my current provider before the old one also solved the problems. I had no time to wait for the shenanigans playing out.

When people put a lot of blood, sweat and tears into their corporate website they want to get the uptime of 99.99%. Time is money right? Anything can go wrong.

Sometimes, your site can be attacked by viruses. I had a virus scare once too often. My hosting company chosen was there to help at a moment's notice.

A small line of code might get messed up on your server and take your site down. I integrate a script into a website and something small has caused a big problem in a database. Once again, my hosting company found the problem and got me back up and running within 30 minutes.

A good hosting provider will be accessible at the drop of a hat to get in there and help solve the problem quickly.

It 'hard to be all things to all. When a company focuses on one thing then you can be the best thing in that one for everyone who needs it .......

No comments:

Post a Comment